About VisionBound

 Kevin brings a wealth of experience to his clients. He is a retired active-duty Army officer. He served as a company commander in the 7th Infantry Division and held many staff positions in Europe and the United States. Added to his military service, in 1995 Kevin founded his own consulting company, VisionBound International, Inc. VisionBound has worked with public, private and education clients worldwide helping them improve leadership, communication, and customer service skills. 

 Kevin co-authored Customer Service Strategies that Really Work with other experts in 2002 and is considered an international expert on customer service.

Kevin’s clients represent a broad, cross section of industries including K-12 and higher education, federal, state and civic government, military, health-care, education, aerospace, oil and gas, automotive, retail and technology. He has been working effectively with clients, representing a number of branches of the military, as well as law enforcement agencies and a variety of public and higher educational institutions. He is also a successful keynote presenter and has presented to his energetic programs to audiences large and small.

 Kevin has earned three M.S. degrees—one from Utah State University in secondary education, a second from Kansas State University in adult and continuing education, and a third from the Command and General Staff College in strategy and operations. He holds a B.S. in business management from Brigham Young University.

Kevin and his wife Denise live in Springville, Utah. They have four children and six grandchildren. Kevin likes to travel and enjoys gardening. He is active in various community and church activities.

Kevin has said: “Management is power over people; leadership is power with people. An effective leader does not put greatness in individuals but elicits it from them—the greatness is inherent in the individual. As such, leadership is the greatest ‘force multiplier’ on any battlefield.”

Dr. Stephen R. Covey described Kevin R. Miller, as an “extraordinary teacher” with a “unique combination of character, competence, and enthusiasm.” His engaging style motivates participants throughout the United States as well as in international settings.

Clients appreciate his broad range of experience. As a former Army officer, he observed first hand the power of leadership as a “force multiplier.” He understands the need for strong leaders in today’s challenging world. He is committed to use best practices and practical tools to help people make the genuine changes necessary to become great leaders.

Jonathan is an enthusiastic and charismatic leader, bringing fifteen years of academic management experience, across multiple varied and diverse roles, to engage his clients.

Jonathan assumed his first management responsibility in a school as a newly qualified teacher, having only been teaching for one month. Since then he assumed a wide variety of responsibilities across a range of areas of school management, working his way up to Senior Management. Responsibilities included management of academic departments, special educational needs, safeguarding, pastoral management, admissions and marketing, as well as oversight of a variety of other areas of school administration and programmes. During his time with responsibility for admissions, recruitment of local pupils to the school increased by five-fold. 

Jonathan has also been involved in the cadet forces movement since he was a teenager, and as a Cadet Forces Adult Volunteer for nearly twenty years. He established a new cadet unit in his school which he grew from just an Army Section of 25 cadets in 2012 to a tri-service unit of nearly 300 cadets in 2024. In this capacity, Jonathan has experience working with a variety of stakeholders across various sections, including education, the armed forces, the private sector and the voluntary sector.

Jonathan has experience as a board member on a variety of national bodies.

Jonathan has a BSc from the University of Leeds, a PGCE from the University of Manchester and an MA from Kings College London. 

Jonathan and his wife Jennie live in rural Essex, England. They have three children. He enjoys the outdoors and is active in various community and church activties. 

An ex student says:

"I owe a lot of myself and who I am now to [Jonathan]... [he] never gave up on me, never doubted me and always tried to guide me... no matter what a kid is like, [he] changed me, he can change them too"

An ex-cadet says:

"[the cadet force] has been fundamental in making us the individuals we are today, and that would not have been possible without [Jonathan's] dedication, leadership and vision... [he is] genuinely one of the most influential people in my life." 

Kerrie Mumford, former Deputy Head, says:

“Jonathan’s conscientious approach combined with infectious enthusiasm make him an unstoppable force. His communication skills and ability to establish interpersonal relationships enable him to engage and inspire. He is an excellent leader and role model.” 

Accelerating Greatness by Releasing Human Potential

We believe that great potential lies within every individual. Unfortunately, over half of people experience little job satisfaction and only give the minimum effort to emotionally and mentally survive at work. We aim to change this by bringing light, hope, and sustainable strategies to people, leaders, and teams.

Our Three Lane Model

Our approach is best explained through our “Three Lane Model,” aimed at moving your organization forward in three interconnected areas:

Win Loyal Customers

Our flagship program, "Customers Only Want Two Things: Winning Loyal Customers," is a refreshing approach to creating a culture of behaviours that win loyalty both inside and outside the company.

Provide Inspiring Leadership

Our VisionBound Leadership Institute offers customisable leadership academies that can be delivered live or virtually. Leadership is at the centre of our model because it connects all lanes. Our leadership training follows a new model illustrated by a ship’s helm, which is the basis of Kevin R. Miller’s book, "Leaders Do Five Things: Taking the Helm in a Turbulent World." This includes our Emerging Leader Academy, a “boot camp” preparing the next generation of leaders.

Build Winning Teams

We offer team-building retreats and workshops packed with activities that teach healthy communication, unite teams around a common purpose, and create a team Code of Conduct to govern behaviours.

Know Your "North Star"

At VisionBound, we believe a clear “North Star” — vision, mission, values, strategy, and goals — is vital for success. Shockingly, only 15% of people know their company’s North Star. We offer immersive strategic planning sessions with executive leaders to define and align your North Star.

Why is the North Star Important?

Vision and Mission

A well-defined vision and mission provide clear direction and inspire your team to strive for excellence, fostering a sense of purpose and commitment.

Core Values

Core values shape your organisational culture, guiding behaviours and decisions, and ensuring consistent actions that align with the company’s ethos.

Strategic Planning

Strategic planning outlines actionable steps to achieve your vision and mission, creating a roadmap that directs efforts and resources towards your organisational goals.

Goals and Objectives

Clear goals and objectives create focus and drive performance, allowing for measurable progress and ensuring every team member understands their role in the company’s success.